Category: Customer Service

  • Professionalism

    I recently had to have some documents verified and this can only be done by certain professions, such as Pharmacist, Lawyer, Bank manager, Police Officer, Vet, School Principal etc. I find it interesting that some positions hold more prestige and esteem over others. In this context a professional is someone who holds a position of…

  • Sub-optimisation

    I believe it is a compliment to be described as efficient – doing more with less, taking less time, less money, less fuss to do the same thing as someone else. Can it be a negative though? When studying business, I was intrigued by the concept of sub-optimisation, where one part of the process is super…

  • The Importance of the Valve

    I have just returned from riding and volunteering at the RACV Great Victorian Bike Ride, a 9 day ride from Lakes Entrance to Philip Island. It was awesome fun and I would recommend both riding and volunteering to anyone. It’s the closest thing to riding the Tour de France I’ve experienced! Being a cycling event,…