Category: Customer Service

  • Diagnostics – How are we travelling?

    This is your Captain speaking. I’ve flown a plane twice in my life, and it was so long ago I can’t remember if this is true or not, but I’m pretty sure cockpit diagnostic dials are set up in such a way that if everything is normal, the needle should be sitting vertically on most…

  • Puck you, Miss! Ice Hockey and Teaching

    There’s nothing better than being a learner again to help your teaching. I’ve just started an Intro to Ice Hockey program and the steep learning curve has reminded me what it’s like to be a beginner at something! There was a mix of brilliant and not so brilliant pedagogy. Here are some of the insights…

  • Home Cinema or Cinema TV?

    Home Cinema or Cinema TV?

    With the decreasing price of Flatscreens and high tech stereos, increasing quality of Blu-Ray and television production values (HBO!), cinemas may be seeing fewer customers but for now they are still making making profits by charging higher prices for tickets in premium options and booking fees. (Side note: Booking fees for anything where you do all the…